Privacy Policy

Last updated: July 4, 2026

Introduction

Virtual ER ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our telemedicine services, visit our website at virtualers.com, or interact with us in any way.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, mailing address, and payment information.
  • Health Information: Medical history, symptoms, diagnoses, prescriptions, and other health-related data shared during telemedicine consultations.
  • Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Provide telemedicine consultations and medical care
  • Process payments and manage billing
  • Send prescriptions to your designated pharmacy
  • Coordinate referrals and in-person care escalation
  • Communicate with you about your care and appointments
  • Improve our services and website functionality
  • Comply with legal and regulatory requirements

HIPAA Compliance

Virtual ER complies with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA privacy and security rules. We maintain administrative, technical, and physical safeguards to protect your health information.

Information Sharing

We do not sell your personal or health information. We may share information with:

  • Healthcare providers involved in your care (including our affiliated physical ER)
  • Pharmacies for prescription fulfillment
  • Insurance companies for billing and claims processing
  • Service providers who assist in operating our platform (subject to confidentiality agreements)
  • Authorities when required by law or to protect safety

Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, access controls, and regular security assessments. Our telemedicine platform uses secure, encrypted video connections.

Your Rights

You have the right to:

  • Access your health records
  • Request corrections to your information
  • Request restrictions on certain uses of your information
  • Receive an accounting of disclosures of your health information
  • Receive a copy of this privacy policy

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

We also work with third-party analytics and advertising measurement providers who receive limited technical information — such as your IP address, browser type, and the pages you view on this website — so we can understand which advertising campaigns bring patients to us. This applies only to your use of this public website. It does not include any information you provide during a telemedicine visit, which is protected health information and is never shared for advertising purposes. Most browsers allow you to block these technologies, and you can opt out of interest-based advertising through the Digital Advertising Alliance.

Children's Privacy

Virtual ER provides pediatric telemedicine services. Health information for minors is collected with the consent of a parent or legal guardian and is protected under the same standards as adult health information.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: