What if my condition requires in-person care?

If your Virtual ER physician determines you need hands-on treatment, imaging, or labs, we seamlessly escalate you to our physical ER at 5306 Bellaire Blvd, Bellaire TX 77401 — with your records already in hand.

Dr. Mario Quintanilla, MD
Medically reviewed byDr. Mario Quintanilla, MDChief Medical Director, Bellaire ER · Rice University & UTMBLast reviewed: October 2026

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One of the key advantages of Virtual ER is that we are backed by a real, 24/7 physical emergency room. If your telemedicine physician identifies a condition that cannot be fully treated remotely — such as a fracture needing an X-ray, a wound needing stitches, or symptoms requiring blood work — they coordinate your transfer to our physical facility. Your evaluation, symptoms, and medical history are shared with the in-person team so you do not have to start over.

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