When should I call 911 instead of using telemedicine?

Call 911 immediately for chest pain, difficulty breathing, uncontrolled bleeding, signs of stroke, severe allergic reactions, loss of consciousness, or seizures. Telemedicine is not a substitute for 911 emergency services.

Dr. Mario Quintanilla, MD
Medically reviewed byDr. Mario Quintanilla, MDChief Medical Director, Bellaire ER · Rice University & UTMBLast reviewed: October 2026

More Detail

Life-threatening emergencies require immediate in-person intervention that cannot be provided via video. Signs of stroke include sudden numbness, confusion, difficulty speaking, and vision problems (remember FAST: Face drooping, Arm weakness, Speech difficulty, Time to call 911). Severe allergic reactions (anaphylaxis) can cause throat swelling and breathing difficulty. If you are unsure whether your situation is life-threatening, err on the side of caution and call 911.

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