When should I call 911 instead of using telemedicine?

Call 911 immediately for chest pain, difficulty breathing, uncontrolled bleeding, signs of stroke, severe allergic reactions, loss of consciousness, or seizures. Telemedicine is not a substitute for 911 emergency services.

Dr. Mario Quintanilla, MD
Medically reviewed byDr. Mario Quintanilla, MDChief Medical Director, Bellaire ERLast reviewed: July 2026

More Detail

Life-threatening emergencies require immediate in-person intervention that cannot be provided via video. Signs of stroke include sudden numbness, confusion, difficulty speaking, and vision problems (remember FAST: Face drooping, Arm weakness, Speech difficulty, Time to call 911). Severe allergic reactions (anaphylaxis) can cause throat swelling and breathing difficulty within minutes. If you are unsure whether your situation is life-threatening, err on the side of caution and call 911.

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