When to Use Telemedicine vs the ER vs 911
Virtual ER handles many conditions via telemedicine — but some situations need in-person emergency care or 911. Use this guide to determine the right level of care. When in doubt, start a telemedicine visit and our physician will tell you if you need to come in.
Care options
Start a Telemedicine Visit
Most conditionsUse telemedicine when your symptoms are manageable and you do not need hands-on examination, imaging, or labs.
- Cold, flu, cough, congestion
- Allergies and sinus issues
- Rashes, acne, eczema
- Headaches and migraines
- Nausea, vomiting, diarrhea
- Urinary tract infections
- Ear infections and pink eye
- Anxiety, depression, insomnia
- Medication refills
- Follow-up on a recent ER visit
Go to the ER
Needs hands-on careCome to our physical ER when your condition requires examination, imaging, labs, IV fluids, or procedures. We are open 24/7 at 5306 Bellaire Blvd.
- Broken bones or severe sprains
- Deep cuts needing stitches
- High fever unresponsive to medication
- Severe abdominal pain
- Conditions needing X-ray, CT, or labs
- Persistent vomiting or dehydration
- Eye injuries
- Animal bites requiring treatment
Call 911
Life-threateningCall 911 immediately for life-threatening emergencies. Do not wait for a telemedicine visit or drive to the ER yourself if you are in danger.
- Chest pain or pressure
- Difficulty breathing
- Uncontrolled bleeding
- Signs of stroke (FAST)
- Severe allergic reaction (anaphylaxis)
- Loss of consciousness
- Seizures
- Suicidal thoughts (also call 988)
Not Sure? Start with Telemedicine.
If you are unsure whether your condition needs in-person care, start a telemedicine visit. Our board-certified emergency physician will evaluate you via video and determine the right level of care. If you need to come in, we escalate you to our physical ER at 5306 Bellaire Blvd, Bellaire TX 77401 — with your records already in hand.